Returns & Refund Policy

We want you to love your order, but if something’s not right, you can return it.

Return period

You can return any item within 14 days from the delivery date.

Return conditions

Items must be:

Unused and unworn

In original condition with tags

Returned in the original or suitable packaging

Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed within 14 days to the original payment method.

Return shipping

Return costs are the responsibility of the customer.
We do not provide prepaid return labels unless the item is faulty.

Ship returns to:

 

HILO
84 rue du Faubourg du Temple
75011 Paris – France

 

Questions

For any return or refund inquiries, contact us at bonjour@hilo-paris.com