Terms & Conditions

Effective date: 01 Sept 2025

These terms govern the purchase of products on www.hilo-paris.com. By placing an order, you agree to the following:

1. Orders

Orders are confirmed once payment is successfully processed.
We reserve the right to cancel any suspicious or incomplete order.

2. Prices & payment

All prices are listed in euros (€), including VAT where applicable.
We accept payment by credit/debit card via secure Shopify checkout.
PayPal is not available.

3. Shipping

Orders are shipped within 72 business hours

Tracking is provided for every shipment

Shipping rates vary by country and method (shown at checkout)

4. Returns & right of withdrawal

You have the right to return your item within 14 days from delivery, in accordance with EU law.

Conditions:

Items must be unused, unworn, unwashed, with original tags

Return shipping costs are the buyer's responsibility

To initiate a return, contact us at bonjour@hilo-paris.com
Refunds are issued within 14 days after the return is received and approved.

5. Limitation of liability

HILO is not liable for indirect or consequential damages resulting from the use of this website or delays in delivery beyond our control (e.g. customs, strikes).

6. Governing law

These terms are governed by French law. Any disputes will be settled in the courts of Paris.